Terms of Service

1. Agreement to Terms

These Terms of Service form a legally binding agreement between you and Changsha Jianhuiyuan E-commerce Co., Ltd. By accessing or using our website at https://www.jianhui.buzz, or by placing an order with us, you agree to be bound by these terms and by our Privacy Policy, which is incorporated into these terms by reference.

If you do not agree to these terms in full, you must not access the website or use our services. We may ask you to review and accept updated terms from time to time, and your continued use of the website after any update constitutes acceptance of the revised terms.

2. About the Company

These services are provided by Changsha Jianhuiyuan E-commerce Co., Ltd., a company registered at No. 68, Baopo Group, Xinyuan Village, Gugang Town, Liuyang City, Changsha 410000, China. Throughout these terms, the words we, us, and our refer to Changsha Jianhuiyuan E-commerce Co., Ltd.

The website and its related systems are developed and operated by the developer JianHuiyuan. We operate in the computer systems design and related services industry, providing computer integrated systems design, e-commerce platform engineering, and related professional, scientific, and technical services, together with an online store.

3. Description of Services

We provide computer systems design and computer integrated systems design services, including but not limited to systems architecture, e-commerce platform engineering, cloud and infrastructure services, data integration, and security consulting, as described in more detail on our Services page.

We also operate an online store offering household goods, digital accessories, kitchen goods, personal care products, and seasonal sets. The specific scope, deliverables, and pricing of any custom services engagement will be set out in a separate written agreement between you and us.

We may modify, suspend, or discontinue any part of the website or our services at any time, with or without notice, and we are not liable to you or any third party for doing so.

All services are provided with reasonable skill and care. Where a custom systems engagement involves milestones, acceptance criteria, or support windows, those details will be recorded in the written agreement so that both parties share the same expectations.

4. Eligibility

To use our website and place orders, you must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, and you must have the legal capacity to enter into a binding contract.

By using the website, you represent and warrant that you meet these eligibility requirements. If you are using the website on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these terms.

If we discover that an order was placed by someone who does not meet these requirements, we may cancel the order and issue a refund where payment was already received.

5. Accounts and Registration

Certain features of the website may require you to create an account. When you create an account, you agree to provide accurate, current, and complete information and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate any account that we believe is used in violation of these terms, and to refuse service to anyone for any lawful reason.

You may not transfer your account to another person, and you must use your own identity when creating an account. We may require you to verify your email address or other details to maintain access.

6. Acceptable Use

You agree to use the website and our services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You agree not to do any of the following.

• Use the website in any way that violates applicable law or regulation.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Interfere with the proper working of the website or its security features.
• Upload or transmit harmful code, viruses, or malicious content.
• Copy, scrape, or systematically extract content from the website without permission.
• Impersonate another person or misrepresent your affiliation with any entity.

We may investigate and take appropriate legal action against anyone who violates these provisions, including reporting unlawful conduct to the relevant authorities.

If your use of the website causes harm to us or to other users, you may be held responsible for the resulting loss. We reserve the right to restrict access to the website for anyone who repeatedly violates these rules.

7. Orders and Pricing

All product descriptions, prices, and availability information on the website are subject to change without notice. We make reasonable efforts to ensure that the information shown is accurate, but errors may occur, and we reserve the right to correct them at any time.

An order placed through the website is an offer to purchase, and it is not accepted until we confirm it, typically by sending an order confirmation. We may refuse or cancel an order for reasons including product unavailability, pricing errors, suspected fraud, or failure to verify payment.

If we cancel an order after payment has been processed, we will issue a refund for the amount charged using the original payment method.

Product images and descriptions are provided for illustration and may vary slightly from the actual product. We make every effort to describe products accurately, but a minor variation in color or packaging does not entitle you to a refund outside our returns policy.

8. Payment Terms

Payment for products is due at the time you place your order. We accept major credit and debit cards through certified third-party payment processors, which handle transactions over encrypted connections.

All prices are shown in the currency indicated on the website and are inclusive or exclusive of taxes as stated at checkout. You are responsible for any additional taxes, duties, or fees imposed by your jurisdiction, including import charges where applicable.

By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate.

If a payment is declined or later reversed, we may pause or cancel the related order and contact you to arrange an alternative payment method. You remain responsible for any charges that a payment provider may apply to a failed transaction.

9. Shipping and Delivery

We aim to dispatch orders promptly, generally within 24 hours of confirmation, and to deliver within the timeframes stated on the website. Delivery times are estimates only and are not guaranteed.

Risk of loss or damage to the products passes to you when the products are delivered to the address you provided. You are responsible for providing a correct and complete delivery address, and for accepting the delivery when it arrives.

If a shipment is delayed or lost in transit, we will work with the carrier to locate it or, where appropriate, arrange a replacement or refund in accordance with our returns policy.

Delivery dates provided at checkout are estimates based on the standard schedules of the carrier. We are not liable for delays caused by customs, weather, carrier disruptions, or events outside our reasonable control.

10. Returns and Refunds

You may return most products within 30 days of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase. Certain items, such as opened personal care products, may not be eligible for return for hygiene reasons.

To initiate a return, contact us using the details in the Contact Information section below. We will provide return instructions and, where applicable, a prepaid return label. Refunds are issued to the original payment method within 5 to 7 business days after we receive and inspect the returned items.

For custom systems design services, refund eligibility is governed by the specific agreement signed for that engagement.

Where a product arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and its packaging so we can resolve the matter quickly.

Refunds for orders paid by card are returned to the same card. It may take additional time for your bank to show the refund on your statement after we issue it. We will keep you informed at each step of the process.

11. Intellectual Property

All content on the website, including text, graphics, logos, designs, and software, is the property of Changsha Jianhuiyuan E-commerce Co., Ltd. or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, revocable, non-exclusive license to access the website for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from any part of the website without our prior written consent.

Any feedback or suggestions you provide about the website or our services may be used by us without restriction or obligation to compensate you.

The JIANHUI name, wordmark, and related branding are our trademarks. You may not use them in connection with any product or service without our prior written consent.

12. User Content

Where you submit content to us, such as through a contact form or email, you retain ownership of that content but grant us a non-exclusive, worldwide, royalty-free license to use, store, and process it for the purpose of responding to you and providing our services.

You are solely responsible for the content you submit, and you agree not to submit content that is unlawful, defamatory, infringing, or otherwise objectionable. We may remove content that we believe violates these terms.

We may retain copies of messages you send us for record keeping and dispute resolution, and we handle that content in accordance with our Privacy Policy.

13. Third-Party Services

The website may rely on third-party services, including payment processors, delivery carriers, and hosting providers, and may contain links to third-party websites. We are not responsible for the content, policies, or practices of those third parties.

Your use of any third-party service is subject to the terms and privacy policy of that third party. We encourage you to review them before engaging with a third-party service.

Some features of the website may depend on services that change their own terms or availability over time. We are not responsible if a third-party service becomes unavailable and affects a related feature.

14. Disclaimers and Limitation of Liability

The website and our services are provided on an as is and as available basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or reliability of any content on the website.

To the maximum extent permitted by law, Changsha Jianhuiyuan E-commerce Co., Ltd. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the website or our services.

Where the law does not allow certain limitations, our total liability will not exceed the amount you paid us for the specific product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above exclusions may not apply to you. In that case, they apply to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Changsha Jianhuiyuan E-commerce Co., Ltd. and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the website, your violation of these terms, or your violation of any right of a third party.

This obligation survives the termination of these terms and your use of the website. We will provide you with reasonable notice of any claim that may be subject to this section.

16. Termination

We may terminate or suspend your access to the website at any time, with or without cause and with or without notice, including if we believe you have violated these terms. Upon termination, your right to use the website ceases immediately.

The provisions of these terms that by their nature should survive termination, including the sections on intellectual property, disclaimers, limitation of liability, and indemnification, will continue to apply after termination.

You may stop using the website at any time. If you wish to close an account, you may contact us, and we will close it or remove the information as permitted by law.

17. Governing Law

These terms are governed by and construed in accordance with the laws of China, without regard to its conflict of law principles. Any dispute arising out of or relating to these terms or your use of the website will be subject to the jurisdiction of the competent courts where our company is located.

If any provision of these terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

18. Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will update the effective date at the top of this page, and where the changes are material we will provide a more prominent notice on the website.

Your continued use of the website after any change means that you accept the revised terms. If you do not agree to the revised terms, you should stop using the website.

19. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

• Company: Changsha Jianhuiyuan E-commerce Co., Ltd.
• Address: No. 68, Baopo Group, Xinyuan Village, Gugang Town, Liuyang City, Changsha 410000, China
• Email: assist@jianhui.buzz
• Phone: +17758008372

We aim to acknowledge every enquiry within one business day and to resolve it as quickly as the circumstances allow.